1 Agreement to Terms
By accessing and using PropertyBulgaria.co.uk and Realtrious.com (collectively "the Website"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of the Website immediately.
These terms apply to all visitors, users, and clients who access or use our services.
2 Services Provided
PropertyBulgaria.co.uk is an independent, commission-free property consultancy operating in the UK, specializing in Bulgarian real estate investment advisory. Our services include:
- Free Initial Consultation: 15-30 minute introductory call to discuss your property investment goals
- Paid Consultation Services: In-depth advisory sessions ranging from £80 to £279 depending on scope and duration
- Custom Market Reports: Detailed property market analysis and research reports priced between £199 and £799
- Educational Content: Free blog articles, guides, and resources available on our website
Commission-Free Model: We do not receive commissions from developers, agents, or sellers. Our revenue is generated exclusively through consultation fees and report sales, ensuring unbiased advice.
3 Booking and Payment Terms
3.1 Booking Process: Consultations and reports must be booked through our website or via email confirmation. Payment is required in advance to confirm your booking.
3.2 Payment Methods: We accept payments via Stripe and PayPal. All prices are quoted in British Pounds (GBP) and include applicable VAT where required.
3.3 Payment Processing: Payment information is processed securely through third-party payment processors. We do not store credit card details on our servers.
3.4 Pricing: Prices are subject to change without notice. The price applicable to your purchase is the price displayed at the time of booking.
3.5 Failed Payments: If payment fails, we reserve the right to cancel your booking. You will be notified and given the opportunity to complete payment within 24 hours.
4 Refund and Cancellation Policy
4.1 Consultation Cancellations:
- More than 48 hours before appointment: Full refund available
- 24-48 hours before appointment: 50% refund
- Less than 24 hours before appointment: No refund, but you may reschedule once
- No-show without notice: No refund or rescheduling
4.2 Custom Report Refunds:
- Refunds available within 14 days of purchase if work has not commenced
- Once research has begun, refunds are at our discretion based on work completed
- If the final report does not meet the agreed specifications, we will revise or issue a partial refund
4.3 Refund Processing: Approved refunds will be processed within 10 business days to the original payment method.
5 Intellectual Property Rights
5.1 Website Content: All content on this Website, including text, graphics, logos, images, videos, software, and design, is the property of PropertyBulgaria.co.uk / Realtrious.com and is protected by UK and international copyright laws.
5.2 Purchased Reports: Custom market reports remain our intellectual property. You are granted a non-exclusive, non-transferable license to use the report for personal investment decision-making only. You may not:
- Redistribute, resell, or share the report with third parties
- Reproduce or publish the report in whole or in part without written permission
- Use the report for commercial purposes
5.3 Trademarks: "PropertyBulgaria.co.uk" and "Realtrious.com" are our trademarks. Unauthorized use is prohibited.
6 User Obligations and Conduct
You agree to:
- Provide accurate and complete information when booking services
- Use our services only for lawful purposes
- Not attempt to gain unauthorized access to our systems or networks
- Not upload or transmit viruses, malware, or malicious code
- Not engage in any activity that disrupts or interferes with our services
- Respect our intellectual property and confidential information
7 Disclaimer of Warranties
7.1 Information Purposes Only: All information, analysis, and advice provided on this Website and through our services are for informational and educational purposes only. Content is not intended as, and does not constitute:
- Financial advice or investment recommendations
- Legal advice or legal services
- Tax advice or accounting services
- Guaranteed investment returns or outcomes
7.2 Independent Verification: You are solely responsible for verifying all information and conducting your own due diligence before making any property investment decisions. You should consult qualified financial advisors, legal professionals, and tax specialists before proceeding with any investment.
7.3 No Warranties: The Website and services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
7.4 Accuracy: While we strive for accuracy, we do not warrant that information on the Website is complete, accurate, current, or error-free. Property market conditions, prices, regulations, and other data may change without notice.
8 Limitation of Liability
8.1 Investment Risk: Property investment carries inherent risks, including but not limited to market fluctuations, currency exchange rates, legal complications, and potential financial loss. You acknowledge and accept these risks.
8.2 Liability Exclusion: To the maximum extent permitted by UK law, PropertyBulgaria.co.uk / Realtrious.com shall not be liable for any:
- Direct, indirect, incidental, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Investment losses or financial damages
- Damages arising from reliance on information provided
8.3 Liability Cap: Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service in question.
8.4 Third-Party Links: We are not responsible for the content, accuracy, or practices of third-party websites linked from our Website.
9 Indemnification
You agree to indemnify, defend, and hold harmless PropertyBulgaria.co.uk / Realtrious.com, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of our services
- Your violation of these Terms and Conditions
- Your violation of any third-party rights
- Investment decisions made based on our services
10 Advertising and Third-Party Services
10.1 Advertising: Our Website uses Google Ads and Facebook Ads for promotional purposes. These services may collect data about your browsing behavior as described in our Privacy Policy.
10.2 Third-Party Services: We use third-party service providers for payment processing, email marketing, and analytics. Your use of these services is subject to their respective terms and privacy policies.
10.3 No Endorsement: Any third-party products, services, or websites mentioned or linked on our Website do not constitute endorsements or recommendations.
11 Termination
11.1 Right to Terminate: We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including violation of these Terms.
11.2 Effect of Termination: Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive termination.
12 Governing Law and Dispute Resolution
12.1 Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
12.2 Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12.3 Informal Resolution: Before initiating formal legal proceedings, we encourage you to contact us to attempt informal resolution of any disputes.
13 Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.
We recommend reviewing these Terms periodically to stay informed of any updates.
14 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15 Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and PropertyBulgaria.co.uk / Realtrious.com regarding the use of our services and supersede all prior agreements and understandings.
16 Contact Information
For questions, concerns, or requests regarding these Terms and Conditions, please contact us:
PropertyBulgaria.co.uk / Realtrious.com
London, N22 5SS
United Kingdom
Email: hello@propertybulgaria.co.uk