1 Overview
PropertyBulgaria.co.uk and Realtrious.com (collectively "we", "us", or "our") are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
PropertyBulgaria.co.uk is an independent property consultancy operating on a commission-free basis, offering paid consultation services and custom market reports for Bulgarian property investment.
2 Information We Collect
Direct Information You Provide:
- Contact Details: Name, email address, phone number when you subscribe to our newsletter, request a consultation, or purchase reports
- Payment Information: Billing address and payment details processed securely through our third-party payment processors (Stripe/PayPal). We do not store full credit card numbers
- Consultation Data: Property preferences, investment budget, timeline, and requirements shared during consultations
- Communications: Messages, emails, and feedback you send to us
Automatically Collected Information:
- Analytics Data: IP address, browser type, device information, pages viewed, time spent on pages, referring website collected via Google Analytics
- Advertising Data: Cookie identifiers and interaction data collected through Google Ads and Facebook Pixel for ad targeting and performance measurement
- Cookie Data: Session cookies, preference cookies, and third-party advertising cookies (see Section 3)
3 Cookies and Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Google Analytics to understand how visitors use our website
- Advertising Cookies: Google Ads and Facebook Pixel to deliver relevant advertisements and measure campaign effectiveness
- Marketing Cookies: Email marketing platform (Sender.net) to track email engagement
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality and personalized advertising.
4 How We Use Your Data
We process your personal data for the following purposes:
- Service Delivery: To provide consultations, deliver purchased reports, and respond to inquiries
- Payment Processing: To process payments and maintain transaction records
- Marketing Communications: To send newsletters, property insights, and promotional offers (with your consent)
- Website Improvement: To analyze website usage and optimize user experience
- Advertising: To display targeted advertisements through Google Ads and Facebook Ads
- Legal Compliance: To comply with legal obligations and protect our rights
5 Lawful Basis for Processing
We process your data based on:
- Consent: For newsletter subscriptions and marketing communications
- Contract Performance: To fulfill consultation bookings and report purchases
- Legitimate Interests: For website analytics, security, fraud prevention, and business development
- Legal Obligation: To comply with tax, accounting, and regulatory requirements
6 Data Sharing and Third Parties
We share data with the following third parties:
- Payment Processors: Stripe and/or PayPal for secure payment processing
- Email Marketing: Sender.net for newsletter distribution
- Analytics: Google Analytics for website performance analysis
- Advertising Platforms: Google Ads and Meta (Facebook) for advertising campaigns
- Cloud Services: Hosting and data storage providers
We do not sell your personal data to third parties. All third-party processors are bound by data processing agreements and comply with UK GDPR.
7 International Data Transfers
Some of our third-party service providers are located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Adequacy decisions for countries deemed to have adequate data protection
- EU-US Data Privacy Framework participation where applicable
8 Data Retention
We retain your personal data for the following periods:
- Transaction Records: 7 years (UK tax and accounting requirements)
- Newsletter Subscribers: Until you unsubscribe
- Consultation Records: 3 years after last interaction
- Analytics Data: 26 months (Google Analytics default)
- Marketing Cookies: Up to 90 days
9 Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Opt out of marketing communications and profiling
- Right to Withdraw Consent: Unsubscribe from newsletters at any time
To exercise your rights, email us at hello@propertybulgaria.co.uk. We will respond within 30 days.
10 Security Measures
We implement industry-standard security measures to protect your data, including:
- SSL/TLS encryption for data transmission
- Secure payment gateways with PCI DSS compliance
- Regular security audits and vulnerability assessments
- Access controls and password protection
- Staff training on data protection
11 Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
12 Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the latest revision. Continued use of our services after changes constitutes acceptance of the updated policy.
13 Contact Information
Data Controller:
PropertyBulgaria.co.uk / Realtrious.com
London, N22 5SS
United Kingdom
Email: hello@propertybulgaria.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.